SALON POLICY
New Clients
- New clients are advised to allocate extra 10 minutes before the appointment to fill in our consent form and for a brief consultation.
No Eye Makeup
- Please come to your appointment with no eye makeup on and clean eyes. Our services are provided with the highest hygiene standard in mind to ensure risks of infection or reactions are kept to a minimum.
- To avoid a $20 makeup removal fee please ensure you arrive with clean eyes. We understand that you may be coming straight from work or an event so please arrange to or arrive 10minutes early and use our eye makeup remover (provided free of charge).
Rescheduling or Cancellation
- Our booking system has made it easy to reschedule or cancel your appointment.
- To change or cancel a booking, click on the ‘change or cancel appointment’ link in your confirmation email.
- Late cancellations and no-shows will occur a fee. For more information see our cancellation policy.
- If your appointment is affected by Covid19 (eg lockdown restrictions) and you are unsure whether your appointment will go ahead please visit our Facebook page for latest updates.
No Spray Tans
- Please ensure that you do not have a spray tan 24hours before or after your lash extension
No Lash Curls
- Please ensure that you have not had a lash lift in the past 4 weeks. Please refrain from curling your lashes before your appointment.
Please be punctual
- If you are going to be late, please notify us beforehand. We will keep your slot for 15 minutes. If late arrival is inevitable, your service will be shortened in order to keep on schedule, and you will still be required to pay the “full price” of the service.
- Any no-shows or last-minute cancellations less than 6hrs notice will result in a $40 penalty fee charged. Please refer to our booking terms and cancellation policy.
Refills from Outside Technicians
- Lucky Lashes does not accept refills from outside technicians.
- This is to ensure the quality of work and retention of our treatment. New clients with remaining lashes from an outside lash technician will need to tick the “lash removal” add-on button so we can add extra time to your appointment slot.
Booking a Refill Appointment
- Refills are recommended 3 weeks from your appointment.
- Any appointments with less than 40% remaining lashes and/or more than 4 weeks apart will be treated and charged as a new set. Please book a new set instead of a refill slot to ensure proper time allocation for the lash application. Free removal is included as an add-on.
- Returning clients are advised to book a new set with removal after every 3-4 refills. This is done to ensure proper cleaning of your lashes, maintain healthy lash condition, help with retention issues.
- For more information on Refills please see our Refills FAQ.
Sorry no children
- Due to the nature of our business, we have a lot of sharp and dangerous implements that could seriously injure a child. We kindly ask that you book your appointments at a time when you are child-free.
- Please note that you will need to lay still during your appointment with your eyes closed and no one is available to supervise your child. If you have to bring your children this is at your own and Lucky Lashes takes no responsibility for accidental injury.
**Reminder to Dress Comfortably**
- The process will take roughly 1hr – 1hr 30mins so wear comfy clothes (and try not to drink too much liquid beforehand.)